Refund & Return Policy
Refund & Return Policy
At Unlet Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
Returns
Customers in the UAE may request a return within 7 days of receiving the order.
To be eligible for a return:
- The item must be unused and in original condition
- Product must be in original packaging
- Proof of purchase or order number is required
- Items damaged due to misuse are not eligible
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Clearance / sale items
- Personalized or customized products
- Hygiene-sensitive items (if applicable)
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds are processed within 5–10 business days
- Amount will be returned to the original payment method
- Depending on your bank, processing time may vary
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order Number
- Product Photos
- Short description of the issue
We will arrange a replacement or refund after verification.
Exchange Policy
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrect item received
Return Shipping
- Customers may be responsible for return shipping charges unless the mistake is from our side
- Original shipping charges are non-refundable
Order Cancellation
Orders can only be canceled before they are processed or shipped.
Once shipped, cancellation requests may not be accepted.
Contact Us
For any return or refund-related questions, contact us:
Thank you for shopping with Unlet Store.
We appreciate your trust and support.